Terms & Conditions
Effective Date: May 1, 2025 Last Updated: April 2026 Jurisdiction: Ontario, Canada
Please read these Terms & Conditions carefully before engaging Bildr Brand for any services. By signing a proposal, submitting a payment, or otherwise communicating approval to begin services, you agree to be bound by these terms.
1. Acceptance of Terms
These Terms & Conditions (“Terms”) govern the relationship between Bildr Brand (“we,” “us,” or “our”) and any individual or business (“Client,” “you,” or “your”) that purchases, subscribes to, or otherwise engages our marketing and SEO services.
By accepting a proposal, making a payment, or communicating written or verbal approval to begin services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.
2. Services Provided
Bildr Brand provides digital marketing services for contractors and trades businesses, which may include but are not limited to:
- Search engine optimization (SEO) including on-page, off-page, and technical SEO
- Google Business Profile optimization and management
- Directory listing management (Houzz, HomeStars, and others)
- Local Services Ads (LSA) setup and management
- Content writing and blog management
- Website audits, recommendations, and implementation
- Monthly performance reporting and strategy reviews
The specific services rendered to each Client are defined in the applicable service agreement or proposal agreed upon at onboarding. Bildr Brand reserves the right to adjust workflows, tools, and methodologies to best serve the Client’s goals, provided the agreed-upon deliverables are met.
3. Client Obligations
Clients agree to cooperate fully with Bildr Brand to enable effective service delivery. This includes:
- Providing timely access to website credentials, Google accounts, and relevant platforms
- Responding to requests for information, approvals, or assets within a reasonable timeframe (typically 3–5 business days)
- Ensuring all information provided to Bildr Brand is accurate and up to date
- Notifying us promptly of any changes to your business, services, or service area
- Refraining from making unauthorized changes to assets being actively managed by Bildr Brand
Delays caused by the Client’s failure to provide necessary materials or approvals may impact timelines and deliverables. Bildr Brand shall not be held responsible for such delays.
4. Fees & Payment
All fees are outlined in the Client’s service agreement or proposal. Monthly retainer fees are due on the first of each month unless otherwise agreed in writing.
- Invoices are issued at the start of each billing cycle
- Payment is due within 7 calendar days of the invoice date
- Late payments may result in a pause or suspension of services
- Accounts outstanding beyond 30 days may be subject to a late fee of 1.5% per month
- Onboarding fees are non-refundable once work has commenced
All prices are in Canadian dollars (CAD) unless otherwise stated. Clients outside Canada are responsible for any applicable currency conversion fees or taxes in their jurisdiction. HST (or applicable provincial sales tax) will be applied to all invoices issued to Canadian clients, in accordance with CRA requirements.
5. Intellectual Property
Upon receipt of full payment for the relevant billing period, Clients receive a license to use all deliverables produced by Bildr Brand on their behalf, including written content, graphics, and reports.
Bildr Brand retains ownership of all proprietary systems, templates, processes, and frameworks developed independently of any Client engagement. This includes internal SOPs, fulfillment workflows, reporting templates, and software configurations.
Clients may not reproduce, sell, or distribute Bildr Brand’s proprietary materials without express written consent.
6. Confidentiality
Both parties agree to keep confidential any non-public information shared during the engagement, including business strategies, pricing, customer data, and operational details.
This obligation survives the termination of services for a period of two (2) years. Neither party shall disclose confidential information to third parties without prior written consent, except as required by law.
7. Limitation of Liability
Bildr Brand provides digital marketing services and does not guarantee specific outcomes such as top rankings, lead volumes, or revenue targets. Search engine algorithms, market conditions, and competitive landscapes are outside our control.
To the maximum extent permitted by applicable law, Bildr Brand’s total liability for any claim arising from or related to these Terms or the services provided shall not exceed the total fees paid by the Client in the three (3) months preceding the claim.
Bildr Brand shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of revenue or business opportunity.
8. Term & Termination
Services continue on a month-to-month basis unless a fixed-term contract has been agreed upon in writing. Either party may terminate services with thirty (30) days written notice.
- Bildr Brand reserves the right to terminate services immediately if the Client engages in fraudulent, abusive, or unlawful conduct
- Upon termination, the Client retains access to all deliverables for which full payment has been received
- Outstanding balances remain due upon termination regardless of the reason
- Clients on fixed-term agreements who terminate early may be subject to an early termination fee as outlined in their service agreement
9. Warranties & Disclaimers
Bildr Brand warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. We do not warrant that our services will produce any specific result, ranking, traffic volume, or business outcome.
All services are provided “as is” to the extent permitted by law. We make no representations regarding the conduct of third-party platforms including Google, Houzz, or HomeStars, and are not responsible for changes to their policies or algorithms.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Any disputes arising under these Terms shall first be subject to good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration or the courts of competent jurisdiction in Toronto, Ontario.
11. Amendments
Bildr Brand reserves the right to update these Terms at any time. Clients will be notified of material changes via email or written notice at least fourteen (14) days prior to the changes taking effect. Continued use of services following notice of changes constitutes acceptance of the updated Terms.
12. Contact
Questions or concerns regarding these Terms may be directed to:
Bildr Brand Toronto, Ontario, Canada Email: info@bildrbrand.com Website: www.bildrbrand.com Phone: +1 647 366-8641